To order custom promotional products from Hyline Promo, you place your order through an authorized promotional product distributor rather than buying from us directly. Your distributor selects the products, gathers your artwork and imprint details, and submits the order to Hyline, where each item is made to order in Canada. Once credit and artwork are approved, production begins and ships in 15-20 working days, with free rush service available when you need it sooner.
Why Hyline Sells Through Distributors
Hyline Promo is a Toronto-based manufacturer of custom vinyl and leatherette promotional products, made in Canada for over 50 years from our 25,000 sq ft facility. We sell exclusively through authorized promotional-product distributors across North America. We are not a direct-to-consumer brand, and end-buyers place their orders through their distributor.
The distributor model exists because branded merchandise programs involve more than a transaction. Distributors advise on product selection, manage artwork and brand consistency, coordinate logistics, and own the client relationship. By focusing on manufacturing, Hyline can do one thing exceptionally well: produce durable, on-brand custom products. The distributor handles the consultative side, and you get the benefit of both.
If you are an end-buyer without a distributor, you can still request a quote and we will help connect your project to an authorized partner. If you are a distributor, you work directly with our team and dedicated service reps.
How to Order, Step by Step
1. Choose Your Products
Start by identifying what you want to brand. Hyline specializes in custom vinyl and leatherette items including office and business products, binders, and diploma and certificate holders. Your distributor will help match the product, material, and finish to your use case, audience, and budget.
Because every item is made to order and nothing is kept in stock, you have genuine flexibility on size, colour, and configuration rather than choosing from pre-made inventory.
2. Get a Quote
Once products are selected, your distributor requests a quote that reflects quantity, materials, imprint method, and any special requirements. Pricing depends in part on how your logo is applied. Hyline offers a full range of imprint methods:
- Hot stamping for clean, foil-style branding
- Silk screening with per-colour charges and close PMS matching
- Full-colour entrapment for detailed, multi-colour artwork
- Embossing and debossing for a tactile, recessed or raised mark
- Custom sealing dies for a distinctive finished edge
You can request a quote at any time to get accurate pricing for your specifications.
3. Submit Artwork and Approve It
For the sharpest results, supply vector artwork. Files are sent to artwork@hylinepromo.com. Our team prepares a proof showing how your logo will appear with the chosen imprint method. Production does not begin until you approve that artwork, so this is the moment to confirm sizing, placement, and colour. For silk screening, our team works to match PMS colours as closely as the process allows.
4. Complete Credit Approval
Alongside artwork, your order needs credit approval. Production starts only once both credit and artwork approval are in place. Handling this early keeps your timeline on track and avoids delays once you are ready to go to print.
5. Understand Production Timing
Because items are made to order, the clock starts when credit and artwork are both approved. Standard production time is 15-20 working days. Planning around this window is the single best way to ensure your products arrive when you need them.
6. Use Free Rush Service If Needed
If your deadline falls inside the standard window, Hyline offers free rush service at no extra charge when an order is needed sooner. Let your distributor know the in-hands date as early as possible so we can confirm what is achievable for your specific order.
7. Confirm Minimums and Exact-Quantity Fees
A few quantity rules to plan around:
- Minimum order quantities apply and are set out in the price list for each product.
- Made-to-order production can vary slightly in final count. If you require an exact quantity, an exact-quantity fee of $125 applies.
Your distributor will confirm the applicable minimum and whether an exact count is needed before the order is placed.
8. Receive Delivery
Once production is complete, your order ships to the destination your distributor specifies. For repeat or program-based ordering, Hyline also offers storage and fulfillment services so finished product can be held and released as needed.
How Hyline Supports Distributors
Beyond manufacturing, Hyline backs its distributor partners with practical support, including custom marketing programs, dedicated service reps, and storage and fulfillment services. This makes it easier for distributors to build branded merchandise programs for their clients and reorder with confidence.
Start Your Order
Ready to brand your products with a manufacturer trusted for over 50 years? Request a quote or start your order, send vector artwork to artwork@hylinepromo.com, or reach our team at info@hylinepromo.com or 416-663-2299.
Frequently Asked Questions
Can I buy promotional products directly from Hyline?
No. Hyline sells exclusively through authorized promotional-product distributors across North America and is not direct-to-consumer. End-buyers place orders through their distributor. If you do not have one, you can request a quote and we will help connect your project to an authorized partner.
How long does production take?
Standard production time is 15-20 working days. Because every item is made to order, that timeline starts once both credit and artwork are approved. Free rush service is available at no extra charge when you need an order sooner.
What artwork format should I send?
Send vector files for the cleanest reproduction. Artwork goes to artwork@hylinepromo.com, and production begins only after you approve the proof we prepare.
Is there a minimum order?
Yes. Minimum order quantities apply and are listed in the price list for each product. Your distributor will confirm the applicable minimum for your selection.
What is the exact-quantity fee?
Made-to-order production can vary slightly in final count. If you require an exact quantity, an exact-quantity fee of $125 applies.
What imprint methods does Hyline offer?
Hyline offers hot stamping, silk screening with per-colour charges and close PMS matching, full-colour entrapment, embossing, debossing, and custom sealing dies.
Don’t have a distributor? Email info@hylinepromo.com and we will connect you with an authorized Hyline distributor — we want to hear from you directly.